Copyright © 2008 Starr Crest Resort Cabin Rentals - All rights reserved.
www.starrcrestresort.com
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Reservation Agreement & PoliciesIntroductionStarr Crest Resort Cabin Rentals is a brand new resort in the Smoky Mountains with fantastic, panoramic views and luxurious amenities. All properties are privately owned and furnished by the homeowners of the cabins. We are only 5 minutes from Dollywood, 5 minutes from the Parkway in Pigeon Forge, and 10 minutes from Gatlinburg. Relax and enjoy the breathtaking views of Mt. Leconte, Bluff Mountain, Cove Mountain and the city lights of Pigeon Forge. We invite you to enjoy all the amenities and luxuries that these cabins have to offer you as well as the beautiful views of the mountains. Minimum Nights Starr Crest Resort Cabin Rentals requires a 2-night minimum stay during most times of the year. A 3-night minimum stay is required for Memorial Day, July 4th, Labor Day, New Years and the month of October. A 4-night minimum stay is required at Thanksgiving and Christmas. Terms of Payment All deposits to Starr Crest Resort Cabin Rentals must be made by a major credit card (Visa, MasterCard, American Express, and Discover). To make a reservation, have your credit card handy and call us toll free at 1-866-857-2123. To reserve your cabin you will need to make payment for the first night which includes a non-refundable $45 reservation fee. At the time of check-in we will accept cash, traveler’s checks, or any major credit card (Visa, MasterCard, Discover or American Express). All prepayments will be deposited into an interest bearing escrow account in which interest earned will be dispersed to Starr Crest Resort Cabin Rentals, LLC. Damage Deposit and Pet Deposit A Damage Deposit is required at check-in using a major credit card. The amount will be $250.00 for one bedroom cabins, $300 for two bedroom cabins, $400.00 for three and four bedroom cabins, $600.00 for five and six bedroom cabins, and $1,000.00 for cabins larger than six bedrooms. An authorization only will be run on your major credit card and will automatically be taken off your credit card ten (10) days after departure provided there is no damage done to the cabin. When you stay with Starr Crest Resort Cabin Rentals, you will be staying in an expensive, privately-owned home. If extra cleaning is required after you leave, it will cost a minimum of $100, depending on the nature of the extra cleaning. Some of our cabins are pet friendly. There will be a non-refundable $50 pet fee per pet for these cabins. There is a weight limit per pet of 10 lbs. or less. Check In & Check Out Check-in is 4 P.M. In order to allow the time needed to prepare each cabin to our standards, we do not provide early check-in. If you will be arriving after 6:00 PM you must call the office and let us know so we will have your check-in welcome package ready for after hours pick up. Check-out time is 10:00 AM. You will be expected to put trash in the receptacle located outside, place dishes in the dishwasher and start it, set the thermostat to 65 in the winter and 75 in the summer, secure the cabin with all doors and windows locked and turn the lights out. Grill Safety Grills are prohibited from being moved. We canvas the property often, for safety purposes, trash pickup, etc. If any grill has been moved, you will be fined $250.00. Cabins are all wood structures plus our resort is surrounded by trees. One hot coal or one out-of-control flame could be disastrous. We can’t allow you to be responsible for causing damage and perhaps taking a life. Together We Can Save One Of Natures Most Beautiful Resources – The Great Smoky Mountains National Park. Accommodations The number of occupants is restricted to the number listed on the reservations for all cabins by order of the local fire marshal code. There must be at least one (1) adult age 21 or older in residence and on the premises at all times if children are present. Cancellations and Rental Changes Should you find it necessary to cancel your reservation, your deposit will be refunded if you notify us in writing 30 days prior to your scheduled arrival date. We must be notified in writing for your deposit to be refunded. A verbal cancellation will not be accepted. The $45.00 non-refundable reservation fee and taxes will not be refunded under any circumstances. If you cancel 14 days prior to your arrival date, your money will not be refunded, but will be held for a future reservation for you. That reservation must be completed within one year of the original arrival date and cannot be changed or rescheduled. If you cancel within the 14 days of your arrival, your deposit will not be refunded unless another reservation is secured for the same accommodation and dates. No-Show Policy If you are a "no show" and do not call, we will not refund any of your deposit. You must understand the unit was held off the market just for you. Housekeeping & Amenities All cabins are made up with a supply of linens and towels. All kitchens are fully equipped along with a starter supply of soap, dishwashing detergent, toilet paper, trash bags and paper towels. Each home has its own phone number. You are responsible for all your long distance calls. You can receive incoming calls excluding collect calls. You can make local calls, but you cannot make outgoing long-distance calls except collect or on a credit card. Hot Tubs Please remember there are certain health risks that are associated with using a Hot Tub. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm till later that evening. Each reservation has a $20 Hot Tub fee attached. If your unit has two Hot Tubs, the fee is $40. Hot Tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON THE HOT TUB COVERS, they will break and you may be charged for replacement. Remember when not using the Hot Tub, leave the cover on so the Hot Tub will stay warm and debris will stay out. Please shower before using the Hot Tub as some body lotions/etc. mixed with the Hot Tub chemicals can cause a rash on your skin. Refunds We will do everything we can to make sure your cabin is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. No refunds will be issued for early departure, malfunctions in the equipment (i.e. Hot Tubs, saunas, Jacuzzi, televisions, stereos or VCR) or weather conditions. Renters will be held responsible for any damaged or missing items or damage to the premises during their stay. We cannot be responsible for any items lost or stolen during your stay. We do everything to keep all equipment in good working order. If something is not working properly, we will do our best to get it up and running for your stay. If you call after hours to report something and it is a true emergency then you will be contacted back as soon as possible. If it is not a true emergency and it can wait, please contact us the next day during business hours. Our business hours are 9:00 AM - 8:00 PM Monday-Friday and 9:00 AM – 6:00 PM Saturday and Sunday. Road Conditions Mountain roads can be curvy and steep. Gravel drives are well maintained, however, we highly recommend four wheel drive and/or chains during the snow months. We do not refund due to road conditions. Starr Crest Resort Cabin Rentals reserves the right to move your reservation to a comparable property if necessary due to a problem with the original property. All of the cabins at Starr Crest Resort are privately owned; neither the homeowner nor Starr Crest Resort Cabin Rentals is responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. Nor is Starr Crest Resort Cabin Rentals or the homeowner responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guest are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. We hope you enjoy your stay at Starr Crest Resort. If my reservation has been made online, I have read and agreed to the Reservations Policy and Agreement. By accepting the terms and conditions of the Reservations Policy and Agreement, I hereby give Starr Crest Resort Cabin Rentals permission to charge the first night stay and the non-refundable reservation fee to my credit card. Please sign and return by fax or mail once you have read and agreed to the terms of these policies and procedures. Signature Reservation # Date By fax please dial: 865-429-3256 By mail please send to the following: Starr Crest Resort Cabin Rentals 1431 Upper Middle Creek Road Sevierville TN 37876 Attn: Reservations |
Copyright © 2008 Starr Crest Resort Cabin Rentals - All rights reserved. www.starrcrestresort.com